Returns and Refunds

Cancellation Policy

Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted.

Return Policy

You will be responsible for paying for your own shipping costs for returning your item.

Return must be made within 21 calendar days from the date you received it.

To be eligible for a return, the item must be unused and in the same condition you received it. Your item must be in the original packaging.

We do not accept returns once the tag has been taken off so inspect your item thoroughly before removing the tags. Requirements for a valid procedure are proof of purchase (order number, invoice, etc) and valid reason for return (wrong order, damage, wrong sizing, etc). Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted. 

Once your product is retrieved, we will perform a quality check. If the quality check is successful, we will refund you based on our refund policy. This will happen within 10 days starting from when your return request was submitted. Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

Refund Policy

Refund process begins after we have completed the evaluation of your returned product. From the day you submitted your return request, this quality evaluation process may take up to 8 days. We will send you an email notification once return examination completed. We do not offer cash refunds but rather a refund via the Rosemary Akwashiki Store Refund Voucher. Rosemary Akwashiki Store Refund Voucher is a return mechanism equal to the value of the product you ordered.

You can use Rosemary Akwashiki Refund Voucher as voucher code to purchase any item on our online store. A refund voucher is valid indefinitely. This refund voucher can be used on several purchases, until your balance is 0. 

If you have been issued a Rosemary Akwashiki Refund Voucher, you will have received a voucher number. Please enter this voucher number in the voucher code box and click “add voucher” during checkout at payment step. A corresponding deduction will be applied to your total amount.

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